Every maintenance clean covers dusting all accessible surfaces, vacuuming and mopping throughout, full bathroom cleaning and sanitizing, kitchen surface cleaning (counters, stovetop, appliance exteriors, sink), emptying trash (except offices), and general tidying of living areas. You'll get our full checklist along with your quote so there's no guessing about what's covered.

Yes, always. The first clean brings your home up to what we call "maintenance level," which takes more time than keeping it there once we're on a regular schedule. How much longer depends on the size of your home, the number of people and pets, and the current condition.

Once we've done your first clean, we'll have a much better sense of what each regular visit will look like in terms of time and scope.

Every home is different, and cleaning time varies based on the size of your space, your lifestyle, and how your home is used day-to-day.

When you book your first clean, we'll give you a ballpark estimate based on what you share with us. Once we've actually been in your home, we'll have a much clearer picture, and from there, your regular cleanings will be pretty consistent every time.

Absolutely! We offer hourly booking with a 3-hour minimum, which is a great option if you're working within a specific budget. Just let us know your priorities upfront, and we'll make sure we hit the areas that matter most to you in the time we have.

Yes, and we're upfront about this because we think transparency matters.

• We don't service homes or areas that require professional remediation for biohazard situations, which include hoarding, mold, rodent or insect infestations, and human or pet waste.

• We also don't clean homes that have been or are currently being smoked in.

These situations require specialized professionals, and we want to make sure every home we take on is one we can genuinely serve well.

Regardless of clean linens, beds will always be made as part of your cleaning. If you'd like us to swap in fresh linens, just leave a set out and let us know; we're happy to take care of it!

Need us to launder them too? We can do that. Is an add-on service charge by the load. If you’d like to add it, just give us a heads up in advance so we can make sure we've got enough time built into your visit.

Absolutely! We're always open to requests. As long as it's something we have the tools and training to do safely, we're happy to add it to your clean. We just ask for 48 hours’ notice before the visit so we can make sure we've allocated enough time. Just mention it in your quote form, your client hub, or reach out to our office directly.

Yes, we bring everything we need. The only thing we ask is that you have a toilet bowl brush available in each bathroom. If you have specific products you prefer we use (or products you'd like us to avoid), just leave them out and let us know. We're happy to accommodate! Many clients also prefer we use their own vacuum, which is totally fine with us.

We use effective, home-safe products and try to be as environmentally conscious as possible. Our standard kit includes Athos products, You'll never find Bleach, Ammonia, or CLR in our kit.

The one exception is oven interiors: we use a fume-free oven cleaner since ovens need something stronger with a proper soak time. If you'd prefer we skip the oven altogether, just say the word, and we'll note it in your file.

For commercial and industrial accounts, we customize products to fit the space. Smaller offices get the same natural products we use in homes. Larger or industrial spaces may call for floor cleaners or degreasers — we'll always talk through the specifics with you before we arrive.

We're flexible: we can come weekly, biweekly, monthly, or just when you need us. We also handle one-time cleans for special events, move-ins, and move-outs. There's no contract, so you can adjust your schedule anytime as your needs or budget change.

For commercial clients, we can clean during business hours or after, whatever works best for your team.